Services have many Service Steps
Wash, cut, color, massage, facial, creambath, and add-ons need a clear work sequence so service quality stays consistent.
Operating System for Salons & Spas
Your salon & spa gets busier, while guests still feel cared for.
Karna connects WhatsApp booking, Appointment Book, Service Step, Setup Recipe, guest preferences, commissions, and owner reports so your team can deliver calm, organized, personal service.
+35%
bookings from after-hours chats that can still be handled
+20%
potential revenue per guest through more relevant recommendations
1
one data source for front desk, therapists, cashiers, and owners
From late-night chat to a ready treatment room
WhatsApp
New treatment request at 9:38 PM
Domino Effect
Service Step, recipe, stock, commission
1
Guests ask through WhatsApp and immediately get relevant service options.
2
Appointment Book checks service duration, treatment room, therapist, service buffer, and guest preferences.
3
Service Step guides the team sequence, while Setup Recipe defines the materials and measurements used.
4
Commissions and reports are recorded from services that are actually completed.
Daily reality inside salons & spas
A salon & spa is not just a treatment schedule. It is an experience business with many roles behind one guest.
One visit can involve front desk, assistants, stylists, therapists, cashiers, and owners. Everyone needs the same information so guests feel cared for while the team stays out of admin overload.
Personal experience depends on clean notes
Guests want to be remembered: allergies, massage pressure, favorite stylist, last color, and small preferences that shape the experience.
Margin is shaped by Setup Recipe
Profit is not only shaped by service price, but also formulas, material measurements, discounts, commissions, and payment fees.
Growth limit
A busy salon can still leak when Service Step, Setup Recipe, guest notes, and commissions are not connected.
Without a system that connects the important parts, owners only see revenue while service quality, material usage, profit, and team trust slowly erode.
Bookings disappear in WhatsApp
Guests ask for slots at night or while the front desk is busy, then choose another place because the reply comes too late.
Service Step is not consistent
Consultation, material application, waiting time, rinse, and finishing can vary between staff when there is no clear standard.
Setup Recipe is not organized
Color formulas, cream, serum, masks, and shampoo measurements often rely on habit, making material cost hard to read.
Layered commissions create tension
Senior stylists, juniors, assistants, therapists, and product sales can follow different commission rules that spreadsheets struggle to protect.
Guest notes get scattered
Allergies, last treatments, pressure preferences, and favorite products live in chats or staff memory instead of the system.
How Karna helps
Appointment Book, Service Step, Setup Recipe, guest notes, and commissions are connected in one system.
These parts help the team run services with clear standards, reduce admin work, and protect the personal experience that brings guests back.
24/7 WhatsApp booking that understands services and salon capacity
Hairo handles booking chats, reads guest needs, checks staff schedules and treatment rooms, and guides guests to the right slot without manual back-and-forth.
Answer booking requests while the salon is full or already closed.
Check service duration, treatment room, therapist, service buffer, and working hours before confirming.
Turn WhatsApp conversations into appointments the team can execute.
Result: fewer missed chats, more accurate schedules, and a front desk that no longer has to coordinate everything manually all day.
SM
Sarah M.
Online
Ambil Alih (Takeover)
Hai, besok jam 2 siang ada slot kosong untuk potong rambut?
14:02Intent Match:Haircut Booking
Halo! Ya, kami punya slot besok jam 14:00. Mau saya kunci slot ini untuk Anda?
Dibalas oleh Hairo
14:02 ✓✓Ya, boleh!
14:03⚖️Fairness Routing: Dialokasikan ke Alex (Kapasitas Terluang)
Booking Berhasil Dikonfirmasi!
Jadwal
Besok, 14:00 (45m)
Layanan & Staf
Haircut — Alex
“Terima kasih Sarah! Sampai jumpa besok jam 14:00.”
Ketik pesan manual atau biarkan Hairo bekerja...
Salon & Spa
24/7 WhatsApp booking that understands services and salon capacity
Guest notes that make service feel personal
Karna helps the team see treatment history, preferences, allergy notes, favorite stylists, and recommendation opportunities before service begins.
Surface important notes before the guest reaches the chair or treatment room.
Help staff give relevant recommendations, not just sell.
Keep the experience consistent even when a different staff member serves the guest.
Result: guests feel remembered, staff feel more confident, and additional recommendations feel natural.
Smart ScheduleLive Dashboard
Sistem Optimal 100%
09:0010:0011:0012:0013:0014:0015:0016:0017:00
A
AlexBasic HaircutJohn Doe
Hair WashM. Smith
Hair SpaNina K.
M
MiaBreak
Hair Coloring
Emma W.Slot Optimal ⚡
Blow DrySarah T.
D
DavidKeratinL. King
Hair ExtensionChloe J.
Double-Booking Dicegah
AI mengunci slot kosong Mia untuk tamu baru.
Salon & Spa
Guest notes that make service feel personal
Service Step keeps the service sequence consistent
Karna helps teams define service stages such as consultation, wash, material application, waiting time, rinse, and finishing so every staff member follows the same standard.
Create work sequences for each service, from simple treatments to full packages.
Set duration, staff role, room, and buffer for each service stage.
Help new staff follow service standards without relying on senior staff memory.
Result: services become more consistent, schedules are easier to predict, and the guest experience feels more organized.
Service Step
Hair Coloring - Medium
6 steps
Consultation
5 min
Wash
10 min
3
Color Apply
25 min
4
Processing
35 min
5
Rinse + Mask
20 min
6
Blow Dry
15 min
Timing
110 min
Total duration includes processing and cleanup buffer.
Team note
Senior stylist checks formula before color application.
Salon & Spa
Service Step keeps the service sequence consistent
Setup Recipe for formulas, measurements, and material usage
Each service can have a clear recipe, from material type and measurement to cost and impact on stock and service profit.
Set formulas for color, cream, serum, masks, shampoo, or other treatment materials.
Connect recipes to stock usage so materials do not leak quietly.
Help owners read service profit based on the materials actually used.
Result: material cost is easier to control, stock is more accurate, and service margin is easier to read.
Setup Recipe
Hair Color - Shoulder Length
Linked to stock
Formula
Auto deductColor Cream 7.1
Treatment material
Oxidant 6%
Treatment material
Bond Treatment
Treatment material
Color Mask
Treatment material
Margin
42%
Material cost is included before service profit is shown.
Recipe is saved as the standard formula for this service.
Salon & Spa
Setup Recipe for formulas, measurements, and material usage
Layered commissions that stay transparent down to assistants
Every commission is connected to the original appointment, service, product, staff role, and transaction so commission payments are easier to trust.
Support commission rules by service, product, role, percentage, fixed amount, or tier.
Reduce month-end arguments with numbers tied to original transactions.
Keep changes, cancellations, and refunds easy to check.
Result: the team understands their numbers, managers spend less time defending every calculation, and work relationships get healthier.
Rule Engine
Set it once automatically.
Service Information
Haircut
Duration: 45 minutesRp 110.000
Set commission by group
Clear AllCashier:
Rate0
Rp
Junior:
Rate25
%
Senior:
Rate30
%
Live Commission Tracking
Siklus Pembayaran: Real-time
Total Omzet (Bulan Ini)Rp 124.5M
Total Komisi (Tim)Rp 48.2M
Leaderboard
Real-timeA
Alex
Senior Barber
Rp 7.850.000
Komisi
M
Mia
Colorist
Rp 6.200.000
Komisi
Live Transaction & Split Ledger
Transaksi Baru Selesai
Just NowRp 450.000
Total Tagihan (Nett)Rp 450.000
Otomatis split ke Alex (40%)+ Rp 180.000
Transaksi #8929
10 mins agoRp 250.000
Mia (Komisi 35%)+ Rp 87.500
Salon & Spa
Layered commissions that stay transparent down to assistants
Raven AI Analytic
Raven is an analytics assistant that helps owners read salon & spa profit.
Raven connects appointments, Service Step, Setup Recipe, transactions, commissions, and stock to show what is truly healthy in the business. A busy salon is not always profitable; Raven helps owners spot profit signals, leakage, and improvement opportunities.
Turn operational data into owner insight: gross profit, repeat visits, material usage, and staff performance.
Find material leakage, service-duration drift, discounts, and commissions before they become patterns.
Give managers clearer priorities for staff scheduling, promotions, training, and material control.
Raven helps owners ask sharper questions: not only whether the business is busy, but whether each service is producing healthy profit.
Raven Helps Answer
Which treatments look popular but produce thin gross profit after recipe, discounts, payment fees, and commissions?
Which therapists or stylists create the strongest repeat visits and healthy additional recommendations?
Which Service Steps or Setup Recipes most often make service duration and service cost run beyond plan?
Built from real operations
Karna understands the real needs: consistent Service Step, organized Setup Recipe, fair commissions, and controlled margins.
This is not just a feature list. It is the operating system salons and spas need to grow without turning staff into full-time admins.
Reduce admin load and lead your salon & spa with clearer data.
Use one system for booking, Appointment Book, Service Step, Setup Recipe, guest notes, commissions, and owner reports.
Best results happen when front desk, therapists, cashiers, and owners work from the same data.