KARNA helps salons, barbershops, spas, pet grooming, and medical spas organize WhatsApp booking, Appointment Book, commissions, stock, and reports so the team can focus on serving customers.
Stop losing 10+ hours a week to manual scheduling.
“I started my salon to style hair, not to be a full-time receptionist on WhatsApp.”
KARNA helps service businesses run cleaner operations.
KARNA handles WhatsApp booking 24/7 and unifies front-desk operations, payments, commissions, and inventory so your team can focus on serving customers.
Hairo
Replying to customers...
Meet Hairo: Your 24/7 AI Receptionist
Hairo isn't just a chatbot. It is trained on service industry best practices to serve your customers gracefully while managing complex operational flows in the background.
Fairness Mode
Automatically distributes new walk-ins and bookings to idle staff proportionally, preventing internal fights over commissions.
Smart Take Over
Your staff can take over the chat at any time. The transition from AI to human is seamless and natural.
Human Empathy
By handling the repetitive booking pings, Hairo frees your staff to focus on what clients actually pay for: empathetic human connection.
Seamless Integration
A built-in system that is incredibly easy to set up and integrates with your operations in real-time.
Instant Replies
Automate responses and scheduling so you can focus your undivided attention on the client in front of you.
Maximize Revenue
Hairo is actively on standby 24/7. Never miss a single booking again and watch your revenue grow effortlessly.
Premium Experience
Impress your clients with a seamless, high-end booking flow that makes your business look highly professional.
Truly Know Your Customers
Genuine connection happens when clients feel understood and remembered. Karna helps you track every vital detail without heavily relying on staff memory.
Instant Treatment History
The system automatically tracks their previous treatments, empowering your staff with the context they need before the client even sits down.
Personalized Customer Notes
Easily keep track of unique quirks (allergies, favorite styles, massage pressure) so your team always knows the secret to making them smile.
Before & After Visuals
Document treatment transformations. Building trust with clients while naturally creating a stunning visual portfolio.
Sarah Jenkins
Last visit: 2 months ago (Balayage)
“Prefers cold water during hair wash. Sensitive scalp, use gentle pressure.”
Key features to help service businesses grow.
WhatsApp AI Front Desk (Hairo)
Replies 24/7, captures customer intent, and locks slots based on your scheduling rules.
No booking chats are missed when your team is offline.
Sarah M.
Online
Hai, besok jam 2 siang ada slot kosong untuk potong rambut?
14:02Halo! Ya, kami punya slot besok jam 14:00. Mau saya kunci slot ini untuk Anda?
Ya, boleh!
14:03Smart Scheduling System
Intelligent booking automation. Maximize seat occupancy, prevent double-bookings, and manage your staff schedules without manual hassle.
Automatically fill empty slots and eliminate lost revenue caused by scheduling miscommunication.
Double-Booking Dicegah
AI mengunci slot kosong Mia untuk tamu baru.
Staff & Commission Management
Real-time commission transparency. Accurately calculate staff splits instantly after every transaction, boosting motivation and eliminating disputes.
Boost team morale with transparent payouts and zero manual calculation errors.
Rule Engine
Set it once automatically.
Service Information
Haircut
Set commission by group
Clear AllLive Commission Tracking
Siklus Pembayaran: Real-time
Leaderboard
Real-timeAlex
Senior Barber
Rp 7.850.000
Komisi
Mia
Colorist
Rp 6.200.000
Komisi
Live Transaction & Split Ledger
Transaksi Baru Selesai
Just NowRp 450.000
Transaksi #8929
10 mins agoRp 250.000
Sarah M.
Online
Hai, besok jam 2 siang ada slot kosong untuk potong rambut?
14:02Halo! Ya, kami punya slot besok jam 14:00. Mau saya kunci slot ini untuk Anda?
Ya, boleh!
14:03Double-Booking Dicegah
AI mengunci slot kosong Mia untuk tamu baru.
Rule Engine
Set it once automatically.
Service Information
Haircut
Set commission by group
Clear AllLive Commission Tracking
Siklus Pembayaran: Real-time
Leaderboard
Real-timeAlex
Senior Barber
Rp 7.850.000
Komisi
Mia
Colorist
Rp 6.200.000
Komisi
Live Transaction & Split Ledger
Transaksi Baru Selesai
Just NowRp 450.000
Transaksi #8929
10 mins agoRp 250.000
Built for the service verticals KARNA focuses on.
Barbershop
Salon
Spa
Pet Grooming
Medical Spa
Frequently Asked Questions
What is Karna?↓
KARNA is a growth system for service businesses such as salons, barbershops, spas, pet grooming, and medical spas. Built by industry practitioners, KARNA unifies WhatsApp booking, front desk, commissions, inventory, and operational insight in one workflow.
How does AI booking through WhatsApp work?↓
Customers simply chat with your business on WhatsApp. Karna’s AI assistant understands the request, checks availability based on your business rules (services, duration, staff schedules), and confirms the appointment automatically—without manual back-and-forth.
Why use WhatsApp booking instead of a traditional booking form?↓
WhatsApp booking feels natural for customers and significantly increases response speed. Instead of filling out forms, customers chat as usual, while AI handles scheduling in the background—resulting in higher conversion and fewer missed bookings.
Is it easy for cashiers and front-desk staff?↓
Yes. Karna is built for fast cashier workflows. Staff can create, update, or check appointments in seconds, handle walk-ins easily, and see real-time availability—reducing queues, mistakes, and revenue loss at the front desk.
Can Karna prevent double bookings and scheduling conflicts?↓
Yes. Karna enforces scheduling rules such as service duration, buffer time, staff shifts, and working hours. The system automatically blocks unavailable slots and offers alternatives, ensuring accurate and conflict-free schedules.
Does it support rescheduling, cancellations, and no-show reduction?↓
Yes. Karna supports rescheduling and cancellation flows based on your business policies and can send automated confirmations and reminders to customers—helping reduce no-shows and keep schedules predictable.
How does employee commission management work?↓
Karna provides detailed commission management based on your rules—per service, product, percentage, fixed amount, or tiered logic. Commissions are linked directly to completed appointments, making calculations transparent and consistent.
How does Karna prevent commission fraud or manipulation?↓
Karna uses role-based access, audit logs, and transaction-linked commissions. This means commissions cannot be altered freely, changes are traceable, and calculations are tied to real appointments—reducing fraud and manual errors.
Can Karna handle multiple staff and growing teams?↓
Absolutely. Karna supports multiple providers with individual schedules, shifts, breaks, and service assignments—making it suitable for teams that are growing or operating in high-volume environments.
Is it suitable for premium or high-volume service businesses?↓
Yes. KARNA is designed for mid-to-high tier service businesses that require speed, accuracy, and operational control. It is used in daily multi-outlet operations to reduce revenue leakage and improve customer experience.