Karna is not built as a disconnected list of modules. Every feature is designed as part of a workflow that helps front desk, staff, cashier, and owner work from the same source of truth.
Appointment Book
09:00 - 20:00
Appointment Book becomes the center of schedule and service capacity.
Hairo handles WhatsApp booking and turns chats into appointments.
Commission, inventory, loyalty, and reporting stay connected when service is completed.
From appointment book to analytics, Karna helps service businesses reduce manual admin while keeping the customer experience personal.
Manage service schedules, staff, rooms or chairs, duration, buffer, rescheduling, and walk-ins in one view the team can trust.
Check service availability in real time.
Reduce double bookings and schedule conflicts.
Help the front desk keep daily flow organized.
Hairo answers customer chats 24/7, understands service needs, checks available slots, and helps confirm bookings without manual back-and-forth.
Recover booking opportunities after hours.
Answer questions while the team is serving guests.
Turn conversations into appointments the team can execute.
Store treatment history, preferences, allergies, special notes, favorite products, and customer habits so service feels more personal.
Help staff remember important customer details.
Support more relevant recommendations and upsells.
Keep the experience consistent even when staff changes.
Manage shifts, roles, performance, and staff commissions by service, product, percentage, fixed amount, or tiered rules.
Tie commissions to original transactions and appointments.
Reduce month-end recap arguments.
Give managers a clearer audit trail.
Track retail stock and treatment materials, including backbar usage such as serum, cream, shampoo, masks, or service products.
Reduce untracked material leakage.
Connect stock usage to services.
Help owners read margin more realistically.
Build repeat visits through points, memberships, service packages, promos, wallet, and gift cards connected to customer history.
Make retention programs easier to run.
Connect benefits to real transactions.
Support service packages for scaling businesses.
Manage service recipes in detail, from formulas and measurements to material usage, so profit does not leak quietly behind every treatment.
Set standard formulas and measurements for every service.
Connect recipes with automatic inventory usage.
Help owners read service gross profit more honestly.
Raven is the analytics layer inside Karna that turns operational data into owner insight. It reads bookings, transactions, commissions, stock, repeat visits, and gross profit so owners know what to keep, fix, or stop.
See deeper than surface-level revenue.
Find margin, material, discount, and commission leakage before it becomes a habit.
Give owners and managers one source of truth for coaching, promotions, and daily decisions.
Karna helps service businesses grow without turning the team into full-time admins.